Total Care at Work

MnK Total Care provides the essential preventative maintenance and remote remediation tasks required to keep a computer system up to date and running optimally.

All items are completed on a regular schedule and include:

  • Business class antivirus and spyware software for each computer.
    • SunBelt VIPRE – Antivirus
    • Spybot – Anti-spyware
  • Real-time updates and virus/spyware removal
  • Full system scans for viruses and spyware done weekly.
  • S.M.A.R.T Technology (Predict many types of hard disk failures)
  • Update Operating System with current critical updates, service packs, and driver updates.
  • Patch and update management for your business applications.
  • Weekly cleaning of internet temporary files.
  • Server & workstation performance tune ups completed weekly.
  • Bandwidth, CPU, and memory utilization monitoring.
  • Vulnerability assessment for your network performed monthly.
  • Server specific items
    • 24×7 monitoring and troubleshooting of servers:
    • Operating System/Terminal Server
    • Active Directory
    • Microsoft Exchange
    • Microsoft SQL Server
    • Oracle Database Server
    • Security Log Analysis and Management
  • Standard Executive Summary Report automatically generated monthly
  • Other reports available on demand – including:
    • Detailed Executive Summary Report
    • Preventative Maintenance Report
    • Network Vulnerability Assessment Report
    • Asset Summary and Change Report

MnK Total Clean Mail is a managed email security service that blocks unwanted email outside the corporate network.

Features

  • Managed Email Threat Protection – Protection against spam, viruses and phishing exploits outside the corporate network.
  • Outbound Email Auditing – Detection of open relays, zombie PCs, and outbound viruses.
  • Email / Business Continuity – Auto-queuing of inbound email in case the local mail server fails or the power goes out.
  • Volume Based Protection – Block email sent to unknown users before it reaches your corporate infrastructure.
  • Enhancements to the overall email experience – Use of purpose-specific addresses as tags to organize and track email communication.

MnK Total Secure – iWitness - is designed to provide unprecedented internet security capabilities to small and medium sized businesses. It delivers a full internet security portfolio including:

  • 24 x 7 Remote Firewall Monitoring
  • Daily – Weekly – Monthly graphic reports delivered to your desktop
  • Configuration Backups
  • Advanced replacement of defective units
  • VPN configurations and support
  • Automated Firmware updates
  • Content Filtering Support
  • Alerts on suspicious activity
  • Content Filtering, Gateway Anti-virus and Anti-spyware scanning, Intrusion Prevention and Application firewalling.
  • Managed Wireless networking

MnK Total Service Desk – is a live, U.S.-based technical support team for software and hardware products with certified frontline-support technicians working with:

  • PC and network troubleshooting
  • Handheld device configuration and troubleshooting
  • Administrative tasks
  • Software installations and troubleshooting covering Microsoft Windows, Microsoft Office Suites and programs, web browsers with third party and proprietary programs being supported on a best effort basis
  • Virus and spyware removal
  • File and folder restores