Managed IT Solutions


Stop worrying and keep working

MnK Total Care provides the essential preventative maintenance and remote remediation tasks required to keep a computer system up to date and running optimally.

With our Total Care Preventative Maintenance, you have choices:

- Basic Level – managed desktops, monitored servers with reduced remote and on-site rates and priority service

- Gold Level – adds 2 hours remote support per month to the Basic Level

- Platinum Level – adds an all inclusive, all you-can-use model, including on-site, remote support, vendor management, and service desk to the Gold Level

- Optional add-on services

- Total Clean Mail - SPAM, virus filtering, Hosted POP3 email, and email archiving

- Total Secure - iWitness SonicWall firewall monitoring and management

- Total Service Desk - live support team available 8am – 10pm EST Monday-Friday with after-hours emergency support



Total Care at Work

All items are completed on a regular schedule and include:

- Business class antivirus and spyware software for each computer.

- SunBelt VIPRE – Antivirus

- MalwareBytes – Anti-spyware

- Real-time updates and virus/spyware removal

- Full system scans for viruses and spyware done weekly.

- S.M.A.R.T Technology (Predict many types of hard disk failures)

- Update Operating System with current critical updates, service packs, and driver updates.

- Patch and update management for your business applications.

- Weekly cleaning of internet temporary files.

- Server & workstation performance tune ups completed weekly.

- Bandwidth, CPU, and memory utilization monitoring.

- Vulnerability assessment for your network performed monthly.

- Server specific items

- 24×7 monitoring and troubleshooting of servers:

- Operating System/Terminal Server

- Active Directory

- Microsoft Exchange

- Microsoft SQL Server

- Oracle Database Server

- Security Log Analysis and Management

- Standard Executive Summary Report automatically generated monthly

 -Other reports available on demand – including:

- Detailed Executive Summary Report

- Preventative Maintenance Report

- Network Vulnerability Assessment Report

- Asset Summary and Change Report


MnK Total Clean Mail

A managed email security service that blocks unwanted email outside the corporate network.


- Managed Email Threat Protection – Protection against spam, viruses and phishing exploits outside the corporate network.

- Outbound Email Auditing – Detection of open relays, zombie PCs, and outbound viruses.

- Email / Business Continuity – Auto-queuing of inbound email in case the local mail server fails or the power goes out.

- Volume Based Protection – Block email sent to unknown users before it reaches your corporate infrastructure.

- Enhancements to the overall email experience – Use of purpose-specific addresses as tags to organize and track email communication.

- Archive - 30 day rolling archive or archive forever available with Exchange Sync to capture intra-company email

MnK Total Secure – iWitness

Designed to provide unprecedented internet security capabilities to small and medium sized businesses. It delivers a full internet security portfolio including:

- 24 x 7 Remote Firewall Monitoring

- Daily – Weekly – Monthly graphic reports delivered to your desktop

- Configuration Backups

- Advanced replacement of defective units

- VPN configurations and support

- Automated Firmware updates

- Content Filtering Support

- Alerts on suspicious activity

- Content Filtering, Gateway Anti-virus and Anti-spyware scanning, Intrusion Prevention and Application firewalling.

- Managed Wireless networking

MnK Total Service Desk

A live, U.S.-based technical support team for software and hardware products with certified frontline-support technicians working with:

- PC and network troubleshooting

- Handheld device configuration and troubleshooting

- Administrative tasks

- Software installations and troubleshooting covering Microsoft Windows, Microsoft Office Suites and programs, web browsers with - third party and proprietary programs being supported on a best effort basis

- Virus and spyware removal

- File and folder restores