Stop worrying and keep working
MnK Total Care provides the essential preventative maintenance and remote remediation tasks required to keep a computer system up to date and running optimally.
With our Total Care Preventative Maintenance, you have choices:
- Basic Level – managed desktops, monitored servers with reduced remote and on-site rates and priority service
- Gold Level – adds 2 hours remote support per month to the Basic Level
- Platinum Level – adds an all inclusive, all you-can-use model, including on-site, remote support, vendor management, and service desk to the Gold Level
- Optional add-on services
- Total Clean Mail - SPAM, virus filtering, Hosted POP3 email, and email archiving
- Total Secure - iWitness SonicWall firewall monitoring and management
- Total Service Desk - live support team available 8am – 10pm EST Monday-Friday with after-hours emergency support
Total Care at Work
All items are completed on a regular schedule and include:
- Business class antivirus and spyware software for each computer.
- SunBelt VIPRE – Antivirus
- MalwareBytes – Anti-spyware
- Real-time updates and virus/spyware removal
- Full system scans for viruses and spyware done weekly.
- S.M.A.R.T Technology (Predict many types of hard disk failures)
- Update Operating System with current critical updates, service packs, and driver updates.
- Patch and update management for your business applications.
- Weekly cleaning of internet temporary files.
- Server & workstation performance tune ups completed weekly.
- Bandwidth, CPU, and memory utilization monitoring.
- Vulnerability assessment for your network performed monthly.
- Server specific items
- 24×7 monitoring and troubleshooting of servers:
- Operating System/Terminal Server
- Active Directory
- Microsoft Exchange
- Microsoft SQL Server
- Oracle Database Server
- Security Log Analysis and Management
- Standard Executive Summary Report automatically generated monthly
-Other reports available on demand – including:
- Detailed Executive Summary Report
- Preventative Maintenance Report
- Network Vulnerability Assessment Report
- Asset Summary and Change Report
MnK Total Service Desk
A live, U.S.-based technical support team for software and hardware products with certified frontline-support technicians working with:
- PC and network troubleshooting
- Handheld device configuration and troubleshooting
- Administrative tasks
- Software installations and troubleshooting covering Microsoft Windows, Microsoft Office Suites and programs, web browsers with - third party and proprietary programs being supported on a best effort basis
- Virus and spyware removal
- File and folder restores
MnK Total Clean Mail
A managed email security service that blocks unwanted email outside the corporate network.
- Managed Email Threat Protection – Protection against spam, viruses and phishing exploits outside the corporate network.
- Outbound Email Auditing – Detection of open relays, zombie PCs, and outbound viruses.
- Email / Business Continuity – Auto-queuing of inbound email in case the local mail server fails or the power goes out.
- Volume Based Protection – Block email sent to unknown users before it reaches your corporate infrastructure.
- Enhancements to the overall email experience – Use of purpose-specific addresses as tags to organize and track email communication.
- Archive - 30 day rolling archive or archive forever available with Exchange Sync to capture intra-company email
Managed IT Solutions
MnK Total Secure – iWitness
Designed to provide unprecedented internet security capabilities to small and medium sized businesses. It delivers a full internet security portfolio including:
- 24 x 7 Remote Firewall Monitoring
- Daily – Weekly – Monthly graphic reports delivered to your desktop
- Configuration Backups
- Advanced replacement of defective units
- VPN configurations and support
- Automated Firmware updates
- Content Filtering Support
- Alerts on suspicious activity
- Content Filtering, Gateway Anti-virus and Anti-spyware scanning, Intrusion Prevention and Application firewalling.
- Managed Wireless networking